In the modern customer-driven business world, chatbots are one of the most useful tools any business can put to use. Infinitely available and friendly, a chatbot is often the first step to customer engagement. While you may have a talented sales team ready to take over customer communications at any time, a chatbot is the key to having "someone" say hello to leads the moment they arrive and ready to respond at the exact moment when a lead decides to ask a question. Chatbots can be programmed to never push, but always offer, and can help guide leads through that important moment between engaging and their first commitment on the conversion funnel.
from Default HubSpot Blog https://www.bristolstrategy.com/blog/chatbots-improve-lead-generation
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