Just about everyone has a customer service horror story involving endless waiting on hold, mind-numbing repetition of the same information over and over again to yet another customer service rep, and countless delays as an inexperienced CSR struggles to find the right script in their call center response binder.
from Default HubSpot Blog https://www.bristolstrategy.com/blog/pipeline-generation-why-self-service-is-crucial-for-modern-cx
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